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Continuous Replenishment Support Specialist

Job ID 16007512 Date posted 10/20/2016

POSITION SUMMARY:

This position is a member of a customer account team which is responsible for providing total customer

service.  Along with the Account Payment Coordinator and the Account Manager, the CRP Specialist is responsible for ensuring the successful completion of the order and invoice process flow for a specific group of customers.

PRIMARY RESPONSIBILITIES:

Position responsibilities include but are not limited to the following:

 Serves in the buying role of behalf of customers.  Maintains a daily view of the customers’ supply requirements and balances inventory goals by creating purchase orders as needed.  Analyzes and implements additional promotional needs to meet service level goals.  Customer Advocate.  Independently works with all levels of Nestle Mgt to resolve carrier issues, warehouse issues, and/or issues which may negatively impact the customer.  As the customer advocate, the CRP Specialist is encouraged to follow policy.  However, the CRP Specialist is expected to question policy and has the authority to recommend exceptions to policy when it makes business sense to do so.

 Works with supply chain function to ensure that current and accurate data are used for planning and forecasting. Develops, coordinates and implements supply plans that optimize the flow of products from supplier to customer warehouses.

 CRP specialists are expected to analyze the root cause of issues impacting the customers and develop creative solutions to those issues.  CRP Specialists are expected to develop process improvements, including policy and procedure enhancements.

 Initiating and coordinating account team meetings (Sales, Account Manager, CRP Specialist), account visits, customer visits to the centers.  Developing presentations for Customer Service Team, Account Team, Internal and External customers.  These meetings, presentations can be for public relations or problem solving purpose

Regularly utilizes discretion and independence in analyzing customer supply requirements and creating customer purchase orders.  Has full authority and responsibility for developing, coordinating and implementing supply plans to meet the customer needs.  Has the authority to work with all levels of management to resolve issues. 

Has the authority to work with all levels of mgt., including DVP’s to ensure customer satisfaction.

Has the authority and discretion to arrange meetings and presentations for internal and external customers for both problem solving and public relations purposes.  This can include visits to customers, plants, DC’s, arranging for the customers and account managers to visit the Customer Service Center.

Qualifications

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

 College degree preferred

 Availability for travel and work beyond the regular scheduled hours

 Previous Account Order Coordinator experience or CRP experience required.

SKILLS:

 Excellent written and verbal communication skills

 Excellent computer skills (mainframe/PC)

 Analytical skills, good problem solving abilities

 Able to work in a team based environment

 Ability to work in a fast paced environment and handle multiple tasks.

 Ability to work independently with minimal supervision.

 Excellent decision-making skills

 

*LINP1


The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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